Current refund settings
Eligibility is confirmed by our billing system when you make a request.
- Refund window
- 7 days
- Paid usage allowed
- None — the subscription must be unused
Refunds are available only for completely unused paid subscriptions requested within 7 days of activation.
1. Eligibility
- The subscription must be completely unused — no paid interview minutes consumed.
- The request must be made within 7 days of the subscription’s activation.
- Any paid usage makes the subscription non-refundable.
2. How eligibility is decided
Eligibility is determined from our billing and usage records for that specific subscription period. The account portal shows whether a subscription is eligible before you submit a request.
3. How to request a refund
For help requesting a refund, email support@askagents.net. You can review your subscription and refund information in the Billing section of your account.
4. Processing
Approved refunds are returned to the original payment method.
Pending counsel review
- Expected processing time after approval.
5. Trials, rewards and promotions
Free trial minutes and referral reward minutes are not paid purchases and have no cash value. For a discounted purchase, any refund is limited to the amount actually paid.