This Privacy Policy explains what personal data Ask Agents processes when you use our website, desktop application and related services, why we process it and the choices you have. It is written for an India-first launch and is intended to align with the Digital Personal Data Protection Act, 2023.
1. Who we are
Ask Agents provides a desktop interview assistant and related web services. For this policy, “Ask Agents”, “we” and “us” refer to the entity named below.
Pending counsel review
- Registered legal entity name, address and corporate identification details.
2. Data we collect
We collect only the data needed to provide and secure the service.
- Account data — name, email address and country you provide.
- Subscription and billing records — plan, term, payment status and invoices. Card details are handled by our payment provider, not stored by us.
- Usage data — active session time used for plan allowances and service integrity.
- Content you choose to provide — for example, a resume you import, questions you type and screen content you choose to share with the assistant.
- Technical data — app version, device and diagnostic information needed to operate and secure the service.
3. How we use data
- To provide the assistant, including generating answers from the content you provide.
- To manage your account, subscription, allowances, trials, referrals and refunds.
- To keep the service secure and prevent abuse.
- To comply with legal obligations.
4. AI processing and service providers
To generate answers, the content of a session may be processed by AI model providers acting on our instructions. Provider credentials are held on our servers and are never exposed to the desktop app’s interface.
Pending counsel review
- List of AI model providers and other sub-processors, including processing locations.
- Whether any provider may retain inputs, and for how long.
5. Retention
We keep personal data only as long as needed for the purposes above or as required by law.
Pending counsel review
- Retention periods for account data, session transcripts, billing records and logs.
6. Your rights
Subject to applicable law, you can request access to, correction of or erasure of your personal data, withdraw consent where processing relies on consent, and nominate another person to exercise your rights.
Pending counsel review
- Procedure and response timelines for data principal requests.
7. Security
We use technical and organisational measures appropriate to the risk, including encrypted transport and restricted access to production systems. No system is perfectly secure; we will notify affected users and authorities of personal data breaches as required by law.
8. Children
The service is not intended for children. We do not knowingly process personal data of children.
9. Grievance Officer and contact
For privacy questions or help with a personal data request, contact support@askagents.net.
Pending counsel review
- Grievance Officer designation, name and postal address.
10. Changes to this policy
We will post updates on this page and change the “last updated” date. Material changes will be notified through the website or by email.